Lock401 Delivery Protection
All Lock401 shipments are insured with the carrier.
We also provide an advanced insurance, Lock401 Delivery Protection.
Lock401 Delivery Protection allows you to order with confidence - if your order is lost or damaged, we can expedite the replacement process, instead of waiting for the carrier to investigate.
- Without Protection full responsibility for the package is transferred to you at the moment of shipping. Any claims for loss or damage must be addressed directly with the delivery agency.
- With Protection Lock401 remains fully responsible for the package right up to delivery. If the package is lost or damaged, the package can be immediately resent (within 48h) upon receipt of proof.
Please note - any packages that are damaged on receipt (IE, box or plastic sachet are broken open) must be refused and not signed for.
SHIPPING & PACKAGING
Do you provide free shipping?
For European Customers, orders over 100€ have free shipping.
For International Customers, orders over 250€ have free shipping.
Customers that qualify for free shipping can still select rapid shipping options.
When will I receive my order?
Average order times can be estimated below.
Average shipping estimates can be seen by selecting the destination country / region below.
- Express: days
- Standard: days
While actual shipping times may vary - these estimations are built off our real delivery statistics. To receive an order as quickly as possible, we recommend:
- Use the express delivery shipping method
- Use same day shipment by placing the order before 12PM GMT+1
Where do you ship from?
All items are dispatched from our EU-based warehouse. You will receive a tracking number upon item dispatch. The address used on your purchase is printed as a label - please double check your address to avoid mistakes.
When will my order be dispatched?
Lab401 dispatches orders Monday - Friday.
All orders placed before 12PM GMT+1 will be dispatched the same day. All orders placed after this cutoff time will be dispatched the next business day.
- An order placed Friday, 9AM GMT+1 will be dispatched the same day.
- An order placed on Friday, 6PM GMT+1 will be dispatched Monday.
- An order placed on Saturday will be dispatched Monday
For any questions, please contact customer support.
What shipping options are available?
We provide four types of shipping:
- EU Standard Post
- EU Express Post
- International Standard Post
- International Express Post
How are import duties / customs handled?
For all European Union destinations, all shipments are DDP - Delivered Duty Paid. This means all applicable VAT/TVA, shipping costs and customs fees are pre-paid.
You will not be charged by the courier service / post office or customs.
For all destinations outside European Union, all shipments are DDU - Delivered Duty Unpaid. This means that your country's custom service impose a VAT/TVA/Import Duty on your shipment.
I am charged VAT ?
Lab401 (ETOILE 401 SAS) is an EU-Registered entity. VAT is applicable to purchases delivered within the EU, with exceptions for VAT Registered entities. VAT is calculated at checkout. For your convenience, you can browse Lab401 with prices Including VAT and Excluding VAT.
Sales are contractual
Please note - a purchase is an explicit agreement of our terms and conditions. Any products refused by clients will not be refunded.
Purchase Security Validation may be applied
To protect against credit card fraud, orders may be flagged for Purchase Security Validation. In this instance, we will reach out to the customer to perform a manual verification process.
Orders that are flagged for Purchase Security Validation are considered to be incomplete until validated. Our delivery deadline obligations begin only when an order is validated.
Is my delivery protected?All Lab401 shipments are insured with the carrier.
We also provide an advanced insurance, Lab401 Delivery Protection.
Lab401 Delivery Protection means we remain fully responsible for the package right up to delivery. If the package is lost or damaged, the package can be resent immediately (48 business hours) upon receipt of proof.
For orders without Delivery Protection, lost or damaged packages will pass through the carrier's protocols, which can take up to 30 days.
For orders that are time-sensitive, we recommend Lab401 Delivery Protection.
Delivery Protection can be purchased at checkout easily and cheaply.